Add Comment
|
Related Links
|
TrackBack
Related Content
EWRA Refund
Today, I got an e-mail from Newegg today. It contained an invoice for an item description of "EWRA Refund". It supposed to refund me eight dollars. I was rather confused, as I haven't bought anything from Newegg since January.
After talking to their live chat support, it turned out to be a reduced tax fee for the HP Pavilion DV6-3050US laptop I bought from them in January. It's nice to get some more money back on an excellent notebook deal.
Here is the transcription of the chat:
02:45:49 PM : Please let our Representative know if you have contacted us by email regarding this same issue or question so that we may remove the duplicate request from our systems. Thank you!
02:45:54 PM : Rose has joined this session!
02:45:54 PM : Connected with Rose. Your reference number for this chat session is [privacy].
02:45:54 PM : Hello my name is Rose. How may I help you today?
02:46:08 PM : Chieh Cheng: Hi.
02:46:22 PM : Chieh Cheng: I got an e-mail today saying there was a EWRA Refund . . . I am not sure what this is.
02:46:46 PM : Chieh Cheng: It shows up on this invoice: [privacy]
02:46:54 PM : Rose: I would be glad to assist you with that. . . Can you please give me one moment while I look into this for you?
02:47:09 PM : Chieh Cheng: Thank you.
02:48:27 PM : Rose: You are welcome. Thank you for holding. However, I am unable to locate your order information with the information you provided. May I have your order # or login email address please?
02:48:42 PM : Chieh Cheng: [privacy]
02:49:53 PM : Rose: Thank you. The tax fee has decreased in your place. Therefore, we refund the appropriate amount to you.
02:50:04 PM : Rose: Please allow 3-5 business days for the funds to be available. Thank you for your patience.
02:50:15 PM : Chieh Cheng: Oh. Was this from my order on [privacy]?
02:50:34 PM : Rose: Yes, that is it.
02:50:41 PM : Chieh Cheng: Wonderful. Thank you very much.
02:50:49 PM : Rose: No problem at all. Is there anything else I can help you with?
02:51:03 PM : Chieh Cheng: No. That's it. Thanks.
Chieh Cheng
Wed, 06 Apr 2011 23:35:54 +0000
Add Comment
|
Related Links
|
TrackBack
Related Content
Did your message disappear? Read the Forums FAQ.
Add Comment
Spam Control | * indicates required field
TrackBack
TrackBack only accepted from WebSite-X Suite web sites. Do not submit TrackBacks from other sites.
Send Ping |
No TrackBacks yet. TrackBack can be used to link this thread to your weblog, or link your weblog to this thread. In addition, TrackBack can be used as a form of remote commenting. Rather than posting the comment directly on this thread, you can posts it on your own weblog. Then have your weblog sends a TrackBack ping to the TrackBack URL, so that your post would show up here.
Messages, files, and images copyright by respective owners.